AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |
Back to Blog
Easy ticket creator software2/13/2023 Comparable systems cost significantly more. The Company license is intended for companies for which the Standard and Plus licenses are not sufficient (individual offer).įor the functionality offered, HelpScout is inexpensive. These are Standard ($25 per month / $20 per year), Plus ($40 per month / $35 per year) and Company. After that, 3 licenses are available for the use of the HelpDesk system. HelpScout can be tested free of charge for 15 days. The most important functions at a glance: In addition to creating automated workflows, HelpScout has a wide range of integration options as well as an API interface for communicating with third-party tools. Within a ticket, each HelpDesk employee has an overview of all contact data stored for the customer in the sidebar, access to previous conversations or other activities such as purchases or invoices. Incoming tickets can be provided with private notes and for frequently asked questions you can create predefined answers that you can easily insert via click. This way, multiple projects can be organized via one dashboard. You can create multiple mailboxes for different teams and customer emails in HelpScout. With HelpScout you can easily manage emails and chats within a ticket system.
0 Comments
Read More
Leave a Reply. |